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Customer Care:


C.R.M. Pocketbook
(ISBN1870471970)
Authors: David Alexander & Charles Turner
 
An effective customer relationship management (CRM) strategy can deliver...

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Call Centre Customer Care Pocketbook
(ISBN1903776333)
Authors: Mike Applegarth, Adrian Gutteridge & Keith Posner
 
Internet transactions offer customers convenience but...

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Customer Satisfaction
()

Would you like to be able to offer your clients the ability to measure their Customer...

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Customer Service Pocketbook
(ISBN1903776007)
Authors: Tony Newby & Sean McManus
(Second Edition)
 
A major update of The Customer Service Pocketbook has...

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Handling Complaints Pocketbook
(ISBN9781870471916)
Author: Angelena Boden
 
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of...

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Key Account Manager's Pocketbook
(ISBN1870471423)
Author: Roger E. Jones
 
The Key Account Manager's Pocketbook gives practical advice on how to keep and develop important...

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Managing Customer Services Pocketbook
(ISBN1903776929)
Author: Andy Cross
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight...

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MTL E-Manuals: Customer Care
(ECustomer)

The Customer Care E-Manual gives you 161 pages of material covering every aspect of customer care training.

What you'll get...

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Step by Step to Wow! Customer Care
(KSAebook06)

"Step by Step to Wow! Customer Care" is a handbook that'll blow your socks off.

In 10 modules and 161 steps, you'll discover just what it takes to make your customers go...

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Glasstap Newsletter - January 2012
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