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Customer Care:

20 Training Workshops for Customer Care
(ISBN9781859040058)

Author: Sarah Cook

Volume 2

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Our Price: £140.00

30 Activities for Internal Customer Care
(ISBN9780566076435)

Authors: Jenny Hill, Patricia Tallack and Hugh Garai

(A4...

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Our Price: £130.00

40 Activities for Improving Customer Service
(ISBN9780566075872 )

Author: Ian Linton

(A4 Looseleaf)

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Our Price: £150.00

Amaze Your Customers
(ISBN9780749445577)

Author: Daniel Zanetti
Creative Tips on Winning and Keeping...

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Our Price: £9.99

C.R.M. Pocketbook
(ISBN1870471970)

An effective customer relationship management (CRM) strategy can deliver outstanding improvements in profitability, revenue growth and business...

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Our Price: £7.99

Call Centre Customer Care Pocketbook
(ISBN1903776333)

Author: Mike Applegarth, Adrian Gutteridge and Keith Posner

Internet transactions offer customers convenience but remote...

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Our Price: £7.99

Card Games for Developing Service
(ISBN9780566082962)
Author: Gayle Stuebe and Susan El-Shamy of Advancement Strategies Inc

Card Games for Developing Service is a versatile learning...

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Our Price: £60.00

Client Relationships Indicator
(ISBN9780566084393)
Author: Eve Ash and Peter Quarry

TakeAway Training Series

The Skills Indicators are a range of instruments, developed by...

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Our Price: £15.00

Customer Care Excellence
(ISBN9780749450663)

Author: Sarah Cook...

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Our Price: £19.95

Customer Loyalty Programmes and Clubs
(ISBN9780566084515)

Author: Stephan A Butscher

Second Edition

For any company,...

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Our Price: £57.50

Customer Satisfaction
()

Would you like to be able to offer your clients the ability to measure their Customer...

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Our Price: £0.00

Customer Service Games for Training
(ISBN9780566082054)
Author: Graham Roberts-Phelps

There are four essentials to improving customer service skills and delivery. Any techniques that the...

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Our Price: £55.00

Customer Service Pocketbook
(ISBN1903776007)

Author: Tony Newby and Sean McManus

(Second Edition)

A major update of The Customer Service Pocketbook has...

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Our Price: £7.99

Developing Service Cards
(ISBN9780566082979)

Developing Service Cards
Gayle Stuebe and Susan El-Shamy of Advancement...

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Our Price: £17.50

Handbook of Customer Satisfaction and Loyalty Measurement
(ISBN9780566087448)
Handbook of Customer Satisfaction and Loyalty Measurement
Third Edition

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Our Price: £75.00

How to Measure Customer Satisfaction
(ISBN9780566085956)
How to Measure Customer Satisfaction
Second Edition
Nigel...

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Our Price: £25.00

Training Workshops for Customer Care
(ISBN9780566083990)
Training Workshops for Customer Care
Second Edition
Terry...

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Our Price: £130.00

We All Fall Down
(ISBN9780566087356)

Author: Julie Wright and Russ King

Goldratt's Theory of Constraints for Healthcare Systems

A Gower Novel...

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Our Price: £16.99