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A Useful Guide to Assertiveness
(9781906460112 )

Be more successful and save time by getting the outcomes you need. Let A Useful Guide to Assertiveness show you how!

If you've ever shrugged...

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Our Price: £9.95

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Absence Management Pocketbook
(ISBN1906610029)

Author: Max Eggert

The Absence Management Pocketbook examines why people take time off and what caring, committed and professional...

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Appraisals Pocketbook
(ISBN1903776287)

Author: Frank Scott-Lennon
 
The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and...

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Assertiveness Pocketbook
(ISBN1870471458)

Author: Max A. Eggert
 
Assertiveness is the ability to maintain the right balance between your own needs and other...

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Balance Sheet Pocketbook
(ISBN1906610274)

Authors: Anne Hawkin & Clive Turner
 
The Balance Sheet Pocketbook begins by constructing a model to show how money...

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Business Planning Pocketbook
(ISBN9781906610135)

Author:  Neil Russell-Jones

The Business Planning Pocketbook (2nd Edition) explains what issues to address, how to write a business...

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Business Writing Pocketbook
(ISBN1870471229)

Author: Clive Bonny
 
The Business Writing Pocketbook sets out rules of good practice, style and presentation for all types...

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C.R.M. Pocketbook
(ISBN1870471970)

Authors: David Alexander & Charles Turner
 
An effective customer relationship management (CRM) strategy can deliver...

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Call Centre Customer Care Pocketbook
(ISBN1903776333)

Authors: Mike Applegarth, Adrian Gutteridge & Keith Posner
 
Internet transactions offer customers convenience but...

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Career Transition Pocketbook
(ISBN1903776015)

Author: Keith Corbin
 
A practical, easy-to-use guide for job changers and job seekers, The Career Transition Pocketbook...

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Coaching Pocketbook
(ISBN9781903776193)

Authors: Ian Fleming & Allan J. D. Taylor
 
Coaching is aimed at improving performance at work. This is done by turning...

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Competencies Pocketbook
(ISBN9781903776254)

Author: Roger Mills
 
Simply put, a competency describes the behaviour or actions that can be seen when a job is being done...

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Creative Manager's Pocketbook
(ISBN1870471695)

Authors: John Townsend & Jacques Favier
 
According to management guru Peter Drucker, 'the enterprise that does not...

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Cross-Cultural Business Pocketbook
(ISBN1870471733)

Author: John Mattock
 
'For those who do business overseas, this book is a valuable insurance policy', commented The Good...

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Customer Service Pocketbook
(ISBN1903776007)

Authors: Tony Newby & Sean McManus
(Second Edition)
 
A major update of The Customer Service Pocketbook has...

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Decision Making Pocketbook
(ISBN1870471768)

Author: Neil Russell-Jones
 
The Decision-making Pocketbook explains how to make balanced choices that address needs and...

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Delegation Pocketbook
(ISBN9781903776919)

Author: Jon Warner
Our Price: £7.99

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Developing People Pocketbook
(ISBN1870471962)

Author: Ian Fleming
 
Author Ian Fleming directs The Developing People Pocketbook at full time trainers and managers with...

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Diversity Pocketbook
(ISBN1903776031)

Author: Linbert Spencer
 
Linbert Spencer, author of The Diversity Pocketbook, believes firmly that combating...

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Emotional Intelligence Pocketbook
(ISBN1870471954)

Author: Margaret Chapman
 
This is one of the most popular titles. Writing in this new edition, author Margaret Chapman...

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Employment Law Pocketbook
(ISBN9781906610142)

Author:  Malcolm Martin, Tricia Jackson

This is the third, up-dated edition of The Employment Law Pocketbook, published November...

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Empowerment Pocketbook
(ISBN1870471512)

Authors: Mike Applegarth & Keith Posner
 
Empowerment is often confused with delegation and, wrongly, is often seen as...

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Energy and Well-Being Pocketbook
(ISBN1903776090)

Author: Gillian Burn
 
Did you bounce into work this morning, brimming with energy and new ideas? Or did you drag yourself...

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Facilitator's Pocketbook
(ISBN1870471709)

Authors: John Townsend & Paul Donovan
 
The 'facilitraining rainbow' won't lead you to a pot of gold but it will enable...

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Feedback Pocketbook
(ISBN9781906610128)

Author: Mike Pezet
 
Lack of feedback and coaching to aid development is the third most cited reason for resignations at...

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Flexible Workplace Pocketbook
(ISBN1903776406)

Author: Anne Dickens
 
Flexible working recognizes individuals’ differing needs, lifestyles and life stages. It’s about...

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Handling Complaints Pocketbook
(ISBN9781870471916)

Author: Angelena Boden
 
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of...

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Handling Resistance Pocketbook
(ISBN1906610231)

Author: Mike Clayton

Resistance, with...

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I.T. Trainer's Pocketbook
(ISBN1903776120)

Author: Jooli Atkins
 
The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the...

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Icebreakers Pocketbook
(ISBN1903776058)

Authors: Paul Tizzard & Alan Evans
 
The Icebreakers Pocketbook contains some 40 original activities that will enable...

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Impact & Presence Pocketbook
(ISBN190377618X)

Authors: Pam Jones & Janie Van Hool
 
The Impact & Presence Pocketbook explains the importance of impact and shows...

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Improving Efficiency Pocketbook
(ISBN1870471776)

Authors: Philip Holman & Derek Snee
 
To deliver more from less (more sales, profits, etc from fewer resources)...

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