If you want to actually solve a problem, rather than just put a piece of sticking plaster over it, you need to be thorough, follow a process and have management support.

Whether your...

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This Useful Guide provides you with tips and advice on how you can deal with and resolve conflict in both domestic and business environments. It helps you to recognise the different aspects...

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The Handling Complaints Pocketbook looks at why and how people complain, and the key types of...

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To deliver more from less (more sales, profits, etc from fewer resources)...

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An Open and Closed Case is a game that tests both analytical and problem-solving skills. Teams present lateral thinking problems to each other and through a process of questioning gradually...

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Brainstorming gives groups experience of using a variety of 5 different brainstorming techniques, including Sparking, Paradoxical, Intentional and Wording. Following closely on Alex Osborn's...

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How Many Triangles is a deceptively easy game in which teams have to work out how many triangles there are in 3 different diagrams. The secret to success in this game is to devise a strategy...

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Problems, Problems is a problem-solving masterclass with a series of inputs on problem-solving; 3 warm-up games, namely "The Golfer's Ball", "The Magic Square" and "The Swimming Pool"; and a...

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The Obelisk of Zin is a classic game that works particularly well for large teams. Using a set of information cards that they can't show to their colleagues, the team has to work out when a...

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What Links These Numbers? is an exercise that explores problem solving, creativity and teamwork. The challenge is to find what links a row of numbers. Easy enough, but not when there is no...

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The Problem Solving Pocketbook details a set of tools and structures with which to generate ideas,...

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The Resolving...

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