The final volume in Gower's popular series of ready-to-use training materials contains many different types of exercise covering a variety of management skills. The activities include icebreakers, roleplays, questionnaires, problem solving, discussion, case studies and learning reviews. Among the eighteen skills covered are assertiveness, communication, influencing, problem solving and teamwork.

As in the other volumes in the Developing Management Skills programme, each activity contains guidance on objectives, group size and timing, detailed instructions on how to run the event and photocopiable masters of all participants' material.