"Step by Step to Skilful Counselling Skills" is your indispensable companion for managing others in the 21st century.
In 10 modules and 154 steps, you'll discover how to manage any staff problem with skill and finesse.
You'll start with "The Counselling Approach", "Awareness", and "Personal Growth"; move on to "Dispositions", "The Counselling Interview", and "Listening"; take a tour around "Questions", "Challenging", and "Moving On"; and end up with "People Problems".
Here's just a fraction of what you'll learn:
- Why you cannot afford to ignore people problems
- Why today’s managers need to have high emotional IQ’s
- The difference between sympathy and empathy
- The secret of keeping secrets
- Burn-out and how to get the spark back
- How to stay in control of a counselling session
- The enabling and empowering effect of genuine listening
and much much more.
Once you learn the skills of counselling, you'll have the confidence to handle the most difficult of people situations.
“Step by Step to Skilful Counselling Skills” is the 5th ebook in the MTL Step by Step Training Series.
(Publisher: KSA / Manage Train Learn) | 
