"Step by Step to Wow! Customer Care" is a handbook that'll blow your socks off.
In 10 modules and 161 steps, you'll discover just what it takes to make your customers go "Wow!"
You'll start with "What Is Customer Care?", "Ichiban to Kaizen", and "Customer Focus"; move on to "The Customer Promise"; "Customer Champions", and "Customer Feedback"; take a tour around "Moments of Truth", "Customer Relations", and "Customer Complaints"; and end up with "Service Style".
Here's just a fraction of what you'll learn:
- How to build instant rapport with your customers
- How to turn customer disaster into customer success!
- Why high-touch is as important as high-tech
- 3 things you must do if you want to delight your customers
- The one thing that customers will notice that you must pretend not to notice
- How 4 sentences from you can totally change the way a complaining customer feels
- The one thing you do that really turns customers off
and much much more.
Once you and your team master these skills, your customers will be coming to you for things you don't even sell, just for the experience of your kind of service. Now, that would be something!
“Step by Step to Wow! Customer Care” is the 6th ebook in the MTL Step by Step Training Series.
(Publisher: KSA / Manage Train Learn) | 
