The Developing Service cards are a versatile tool for developing any customer or client service team. The 52 Service Interaction Cards present behavioural characteristics for effective front-line customer or client service. The 52 Service Environment Cards present behaviours that support and encourage a service-focused culture.

Each card has an eye-catching headline; an engaging illustration; a short paragraph describing a particular behaviour; and a question or two for the user to answer about their own service behaviours or those of the team. The cards are uniquely involving, requiring the players to use their senses of touch, sight and sound. By holding the cards, reading, discussing, arranging and sharing them, learners become immersed in the activities.

Both decks of cards contain four sections. Each of the sections includes a mix of ‘Do’ cards - behaviours to practise and develop, and ‘Don’t’ cards - behaviours to be aware of and to avoid.

The overall pack includes instructions for three card sort games: ‘The Dos and Don’ts’, ‘What Can I Do for You?’, and ‘Championing Effective Service’.

 

(Normally delivered within 5-7 days).