This workbook gives you the opportunity to think about the way you communicate verbally and how you can become more effective. It explores verbal communication as a two-way process between the sender and the recipient of the message, and aims to help you to increase your confidence in the way you speak and listen to other people in formal and informal circumstances.
Target Audience
- Newly appointed team leaders or supervisors
- Anybody wanting to develop a particular management skill
These materials are designed to develop and update skills of potential, newly appointed and experienced supervisors, team leaders and managers, offering a choice of flexible, work based materials to improve individual and organisational performance.
Objectives
Choose when it is appropriate to use verbal communication
Recognise the importance of sender and receiver in the communication process
Plan verbal communications to apply the six-step model
Identify the problems that can arise when a communication is not planned thoroughly
Plan the verbal aspects of a presentation
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