The main aim of this workbook is to look at your needs for information and how they are served by the systems which exist within your organisation. You will also consider what constitutes quality information, and how you can ensure that you receive information of the right quality.

Target Audience

• Team leaders or supervisors
• Middle and senior managers wanting to develop a particular management skill

These materials are designed to develop and update skills of middle and senior manager and experienced supervisors, team leaders, offering a choice of flexible, work based materials to improve individual and organisational performance.

Objectives

• Describe the difference between data and information
• Explain how data is converted into information
• List sources of information relevant to your needs both inside and outside the organisation
• List the kind of information available from each source
• Obtain information from your sources in the form you require
• Describe the way in which you and your organisation currently store information
• Identify your needs and the needs of your colleagues in storing and retrieving information
• Assess your storage systems and policies in terms of your requirements
• Explain your responsibilities under the Data Protection Act
• Describe the ways in which data and information can be kept securely
• Describe what data you need to collect
• Describe different methods of collecting data
• Distinguish between quantitative and qualitative data
• Specify what you want to achieve by interpreting data
• Assess the quality of data

List Of Contents