• Packed with activities proven to improve your managerial skills – quickly!
• Includes URL links to useful Web sites.

The Crash Course in Managing People is an easy way to improve your managerial skills fast. But it is far from a dry traditional course; as the authors say, ‘be prepared to learn, but also be prepared to have fun’.

After an exploration of the key elements that make for effective management, the course itself consists of a programme of 150 exercises and techniques to help you to develop your managerial skills. Targeted reading ensures that the practical exercises are backed up with expert knowledge. This dynamic personal development programme is split into 30 units, all designed to be completed in your spare time in one week. Alternatively, if you are under pressure to get results, a whole unit can be fitted in within a day. The final section provides a refresher course that pulls together key learning points, ideas for further reading, and detailed tables that will help you to select the right techniques to use in specific situations.

CONTENTS

Introduction

1. Getting the basics
   Managing people?
   Leadership
   Motivation
   Coaching
   Interviewing
   Getting started
   
   
2. Work plan
   Introducing the course
   Checklist
   
   
3. The course
   Unit 1: A taster
   Unit 2: Inspiration
   Unit 3: Leader as navigator: strategy and direction
   Unit 4: The murderous meeting
   Unit 5: It's hard at the top: dealing with stress
   Unit 6: Words, words: communicating
   Unit 7: Knowledge is power
   Unit 8: Responsibility and influence
   Unit 9: Reward and recognition
   Unit 10: Injecting energy
   Unit 11: Embracing change
   Unit 12: Beating the system
   Unit 13: Messages: more communicating
   Unit 14: Delegation and trust
   Unit 15: The right person for the right job
   Unit 16: Difficult cases and troublemakers
   Unit 17: Putting on a show
   Unit 18: You can't motivate
   Unit 19: Training and learning
   Unit 20: The F word
   Unit 21: Pitching it right
   Unit 22: Coaching in all directions
   Unit 23: Modelling the role
   Unit 24: Preparation for interviews
   Unit 25: Notes and listening
   Unit 26: Decisions and choices
   Unit 27: Coping with time
   Unit 28: Questions, questions
   Unit 29: Removing demotivators
   Unit 30: Subtle inspiration
   
   
4. Review
   Pulling it together
   Collected reading list