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This workbook aims to help you understand the role that information plays in modern management. The role of IT with respect to pace, quantity and quality of information. The methods of obtaining information, communicating information and how information is used and shared.
- Middle and senior managers
- Post grad/post experience managers.
Anybody wanting to develop skills and knowledge in a particular management field at postgraduate or post experience level.
Information and its uses, What is business information? Information and decision making, Strategic, tactical and operational decision making, Information as a business resource, From data to knowledge – the purposes of information, Knowledge management, The learning organisation, The virtual value chain, Globalisation, Harnessing intellectual capital, Information classification, Focusing on data, Types of information, Sources of information, Internal and external sources, Primary or secondary, Formal and informal data, Information and decision making, Operational decisions, Tactical decisions, Strategic decisions, What makes good information? Managing information – difficulties and opportunities, Information overload, Finding information you need, Communicating information effectively, Information sources, Quality of information, An information revolution, Transforming the way people work, Technology and where it is heading, The Internet, Internet services, Information retrieval services, World Wide Web, Intranets, Extranets, Computer dependency, Crime, Information, superhighways, Difficulties in managing information, Sharing wider access, Ethical and security issues, Systems, Email, Your role, Communicating information, Identifying your information needs, How do you use data? Who do you give information to? What are your aims? What are the recipient's needs? Breakdowns in communication, Choosing an appropriate method for communicating, Eliciting information, Factors for effective communication, Active listening, Why to listen matters, What is active listening? Levels of listening, Empathy and sympathy, Learning to suspend judgement, Hints for effective listening, Location, MBWA , Questioning, Using questions effectively, Three useful tactics, Writing and reading. Written communications, The advantages and disadvantages of using written information, How to prepare written communications effectively, Tips for using different written methods, Reading, Clearing the desk, Scanning (or previewing) – Is it worth reading? Skimming, Increasing your normal reading speed by selective reading, Annotation and making notes, Speed reading, Summarising, Meetings, Why have meetings? Types of meeting, Formal meetings, Informal meetings, Why do meetings go wrong? Effective participation, Preparation, During the meeting, Influencing others, Following up on meetings, Chairing meetings, Arranging and planning a meeting, What is the purpose of the meeting? Cost of the meeting, Who should attend? What is the best agenda for the meeting? How can the venue be made suitable? How to chair a meeting, Managing the group, Dealing with difficult participants, Keeping a record of the meeting, Guidelines for making effective meeting records, Making presentations, Public speaking Choosing a mentor, Preparation, Knowing your audience, Organising content and structure, Finding a framework for the presentation. Using notes and memory aids, Using hand-outs, Preparing the room. Delivery, Body language, Answering questions, Following up Communication in organisations, Factors of effective communication Large and small organisations, Difficulties that increase with size Distance, Systems, Interpersonal relationships, The importance of establishing trust, Audience and content, With whom do we want to communicate? What do we want to communicate? The 'need to know' principle.
(Publisher: Select Knowledge)
(Normally delivered within 5-10 days) |
