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This workbook addresses the question of how you and your organisation function in the markets in which you operate. It considers the importance of maximising your performance and satisfying the needs of your customers so that you gain, and maintain, market share.
- Middle and Senior Managers
- Post Grad and/or Post experience Managers
Anybody wanting to develop skills and knowledge in a particular management field at postgraduate or post experience level.
What is marketing? Marketing in your organisation Marketing in your department Customer Focus The external environment Customer-driven markets Who are your customers? The Marketing Mix Overview of the marketing mix Getting the right mix Market research Product Analysing your product or service Meeting your customers’ needs Managing the ‘product’ element of the marketing mix Price Pricing your product Market prices Place Your place in the market Making products and services available Developing your market Promotion Promotions Promoting a product or service to external customers Promoting a product or service to internal customers Continuous Improvement The product life cycle Kaizen – continuous improvement
(Publisher: Select Knowledge)
(Normally delivered within 5-10 days) |