If you want to actually solve a problem, rather than just put a piece of sticking plaster over it, you need to be thorough, follow a process and have management support.
Whether your need is to improve efficiency, reduce your cost model, or increase the satisfaction of your customers in the service you provide this Useful Guide will help you work your way through fixing your problem in a practical, step by step, approach and is for you if you are responsible for fixing problems permanently.
This Useful Guide is a downloadable ebook.
What the Useful Guide includes:
- Defining the Problem.
- Defining why you should fix it.
- Finding the Root Causes.
- Building the Solution.
- Making Improvements Happen.
- The Final Fix.
- Access to the downloadable toolkit with the appropriate templates for you to use in your problem solving process.
- Case studies which illustrate each of the steps.
Each of the 6 steps has 4 stages which gives you 24 stages to work through to ensure your problem is completely fixed.
Upon completion you will be able to:
- Tyour problems in a logical and thorough manner.
- Solve your problems with relevant and long lasting solutions.
About the Author
Since 2002 Bob Broomfield has been managing business improvement programmes specialising in customer satisfaction and behavioural change.
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