This Useful Guide provides you with tips and advice on how you can deal with and resolve conflict in both domestic and business environments. It helps you to recognise the different aspects of conflict and how you can be better prepared to manage them successfully.
This Useful Guide is a downloadable ebook.
What the Useful Guide includes:
- Examples of conflict situations together with tips on how to identify the danger signs.
- Exercises to work through to help relate the advice to your own real life examples.
- Ways to recognise when your own behaviour may get in the way of resolving the situation.
- A toolkit in MS Word so you are able to capture your thoughts and ideas for referral as you work through the Useful Guide.
Upon completion you will be able to:
- Recognise the different patterns of behaviour you may encounter during a conflict situation.
- Recognise the danger signs and take the appropriate action.
- Understand the important difference between being assertive and being aggressive.
- Know when to step in to "defuse" a situation.
- Be aware of the strategies you can adopt to optimise your chances of bringing the situation under control.
About the Author
Berry Winter, author of A Useful Guide to A New You, A Useful Guide to De-Stress You and co-author of A Useful Guide to Dealing with Difficult Behaviour has over 25 years experience working in management, training and coaching. | 
