• Understanding the language of emails.
• Appreciating the need for professional etiquette.
• The importance of purpose and first impressions.
• Principles for concise emails and things you definitely need to avoid.
• Hints and tips regarding filing and organising emails.
• How to build and develop your e-management style.
• How to be a good cyber citizen.

Upon completion you will be able to:

• Manage your emails better and feel in control.
• Send emails that are a delight to receive.
• Use your email messaging more effectively to get your message across.
• Develop your own style to improve the impact of your emails.
• Understand when a phone call can be more effective than a mail message.

About the Author
Alan Sarsby specialises in designing and delivering training for personal and business effectiveness, and consultancy in business communications.