Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals.

Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about:

• what employees want;
• what makes a great boss;
• creating a good environment;
• communicating with employees;
• setting performance standards;
• setting goals;
• observing and assessing performance;
• responding to performance.