In it, you’ll discover all you need to know to become a highly skilled expert at solving the problems that people bring you at work. If you’re a manager or professional person, you’ll know how people problems can seriously de-rail your team plans, and how hard it is to resolve them satisfactorily. But with the skills of the counselling approach, these worries become things of the past.

Like all the coursebooks in this series, the style in this book is easy to read and easy to access. We dispense with long-winded theories and explanations. In 154 bite-sized illustrated steps, you can either dip in at will or take the full programme from start to finish.