The workbook will provide you with a fuller understanding of the possibilities of the system of employee relations in your organisation. It aims to help you become more familiar with the procedures and processes your organisation uses, and to enable you to use them creatively and with confidence.
- Newly appointed team leaders or supervisors
- Anybody wanting to develop a particular management skill
These materials are designed to develop and update skills of potential, newly appointed and experienced supervisors, team leaders and managers, offering a choice of flexible, work based materials to improve individual and organisational performance.
Objectives
Use your organisational rules and regulations to advise your team on their rights and obligations
Identify an employee relations issue within your team and decide on appropriate action
Use appropriate techniques to maintain discipline
Handle a discipline problem effectively
List Of Contents
Introduction
Supporting your team Why have rules and procedures? 8
Types of rules relating to employee relations 9
Written rules
Unwritten rules
Dealing with employment queries
Keeping records
The chain of communication
Uncovering employee relations issues
The supervisor as a link
Dealing with dissatisfaction, Get all the facts
Identifying the problem, Identify the causes
Propose solutions
Selecting the best solution
Carrying out the solution
Testing the solutions
Select the best solution How to handle a disciplinary issue, Maintaining discipline
Causes of breaches of discipline, How to avoid discipline problems
The difficulties supervisors face
Types of disciplinary issues, Recognising the signs
Gross misconduct
Approaching a disciplinary issue, Analysing the situation
Choosing the appropriate response
Informal methods, Formal disciplinary procedure
The ACAS guidelines
The investigatory interview, Taking notes, Taking action
Stage 1-disciplinary interview to give a verbal warning
The four stages of the formal disciplinary process
Stage 2-first written warning
Stage 3-Final written warning
Stage 4-dismissal
Common pitfalls for supervisors
(Normally delivered within 5-10 days).
(Publisher: Select Knowledge)
