The Customer Care E-Manual gives you 161 pages of material covering every aspect of customer care training.
What you'll get...
- 65 A to Z topics, including "Best Practice in Customer Care", "A Mission to Serve", "Quality" and "Create Living Theatre"
- over 120 quiz questions in 8 different formats
- 35 training room exercises including "I Know My Customers", "The Ideal Customer Carer", "Magic Phrases", and "Can I Be of Service?"
- 26 ready-to-use worksheets, including "The Spidergram", "What Customers Want", "Educating Customers", and "Keeping the Score"
- over 90 quotations, including classics from Anita Roddick, Abraham Lincoln, Walt Disney, and Sam Walton.
With these materials, you'll be able to run any customer care course you like, including how to put the customer at the centre of your business strategy; how to create instant customer rapport; how to triumph with customer complaints; how to transform your staff into Customer Care Champions; and many more.
Want to know what puts the top companies head and shoulders above the rest? It's their commitment to training all their staff to give exceptional service to your customers. Why not do the same and join the best?
This e-book is in pdf format, which means you can download it now and be using it to train in minutes from now.
(Publisher: KSA / Manage Train Learn) |
