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Author: David Freemantle
Organisations that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer.
(5 page electronic summary from Bookbytes.)
(Publisher: Bookbytes) | 
