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Achieving Customer Satisfaction and Customer Loyalty  
BB211

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(5 page electronic summary from Bookbytes.)
J Rayport
 
Jeffrey Rayport’s academic background has provided him with an unusual lens through which to explore and analyse the dynamics of an economy increasingly defined by technology. As an associate professor at Harvard Business School his popular courses on e-commerce reflected pioneering research on the relationships between emerging information technologies and service and marketing strategies.

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