Much has already been written on Knowledge Management at a fairly theoretical level. This resource focuses, for the first time, on how to:

• communicate the ideas behind Knowledge Management;
• conduct a feasibility study within your organization;
• prepare a plan for implementing Knowledge Management;
• engage and involve everyone in the process;
• start work on the changes to your processes, infrastructure and procedures that will help you build and use your corporate knowledge base.

If you’ve been given the responsibility for this process, you will need answers to the ‘what, where, why and how’ of Knowledge Management that you can use to support your strategy and to communicate both up and down the organization. These are provided in Part I of the Toolkit.

Building a successful Knowledge Management process involves changing the culture and systems within your organization, as well as people’s behaviour. Part II takes you through the organizational and cultural issues you need to explore prior to developing a project plan. It also includes help on writing a business case and presents the different methods for auditing and locating knowledge within your organization.

Finally, Part III contains checklists, activities and sessions that will enable you to crack some of the key issues such as the knowledge audit, the project plan, communication and training.

The success of your Knowledge Management strategy at an individual, team and organizational level will depend on the ongoing involvement and commitment of everyone involved. This Toolkit doesn’t offer any shortcuts in the process. However, it does offer a varied collection of facts, figures, techniques, checklists and management tools that will help you and your colleagues every step of the way.