| previous | up | next
|
A Useful Guide to Problem Solving
9781906460051
 e-mail this product to a friend
| “This guide is for people who are responsible for fixing problems permanently. All managers should have a copy on their computer desktop ready for quick access.
Solving a problem isn't easy.
It would of course help if you actually knew what the problem was. Most problems are explained very easily as ...
· It has always been like this
· We tried to change things before (and it didn't work then!)
· I blame the management/sales/service etc.
The problem you are experiencing could have existed for years and is now embedded in the company and the real issues are lost in the depths of time.
If you want to actually solve a problem, rather than just stick a piece of sticking plaster over it, you need to be thorough, follow a process and have management support.
A Useful Guide to Problem Solving is a hands-on guide, written by Bob Broomfield, who has successfully been using this problem solving process since 2002, both for his own improvement programmes and in coaching teams to help them solve their own problems.
The guide will help you work your way through fixing a problem in a practical, step by step, approach.
You will learn the appropriate skills and how to use the problem solving framework. You will be given the tools you need to use a factually based approach to problem solving and avoid having to accept opinions at face value.
A Useful Guide to Problem Solving is made up of 25 key questions in 6 steps that need to be followed in a logical order.
Each question will help you work through your problem with a toolkit of templates to help you capture information as well as links to stories, examples, and things to consider on your journey.
Steps 1, 2 & 3 form the problem investigation that will help you understand what is really causing the problem and create a problem statement.
Steps 4, 5 & 6 form the process of fixing the problem and just as importantly stopping it from happening again.
In addition A Useful Guide to Problem Solving contains a free link to the Pansophix Online Learning Support Centre <http://www.pansophix.com/learning-support-centre-description.html> which has a Mental Gymnasium and a whole host of business tools and tips.”
|
Price: £9.95
| |
|
|
