This Useful Guide is written for team leaders who are interested in getting the best out of their teams. It is a powerful handbook for potential and new team leaders giving examples of how to work with your team for each of the 16 key indicators of team effectiveness.

A Useful Guide to Managing Teams gives you ...

    * A 60,000+ word Useful Guide to help you keep your focus on the 16 key indicators of team effectiveness.

    * Access to 10+ online resources - questionnaires and templates - to help you use all the ideas in the Useful Guide.

A Useful Guide to Managing Teams explains the 16 key indicators of team effectiveness which are ...

    * Success
    * Performance
    * Quality
    * Customer Focus
    * Leadership
    * Team Goals and Objectives
    * Personal Goals and Objectives
    * Roles and Responsibilities
    * Utilisation of Resource
    * Trust and Conflict
    * Support
    * Interpersonal Communication
    * Problem Solving and Decision Making
    * Experimentation and Creativity
    * Controls and Procedures
    * Evaluation

For each key indicator of team effectiveness you are given guidance on What to do with a New Team and What to do with an Existing Team.

A Useful Guide to Managing Teams gives you access to ...

    * A toolkit of 13 tools - MS Word templates and MS Excel spreadsheets.
    * The Pansophix Learning Support Centre with its 18 sets of tips (Assertiveness to Time Management) and 5 tools relating to delegation, meetings and networking.
    * A Customer Feedback Questionnaire for the easy collection of customer feedback.
    * A Supplier Feedback Questionnaire for the easy collection of supplier feedback.
    * A Chairperson Feedback Service so you can find out how well you chair your meetings.
    * A Giving Feedback Questionnaire so you can test your views on giving feedback.
    * A Receiving Feedback Questionnaire so you can test your defence mechanisms.
    * A Receiving Feedback Questionnaire so you can find out other people's views of your defence mechanisms.
    * A Delegation Questionnaire so you can test your delegating skills.
    * A Delegation Questionnaire so you can find out other people's views on your delegating skills.
    * A Meeting Review Questionnaire to help you review the effectiveness of your team meetings.

A Useful Guide to Managing Teams gives you methods for ...

    * Determining your team's success criteria.
    * Examining your team's customer experiences and managing each moment of truth.
    * Determining a set of Team Values for your team.
    * Creating a set of Team Goals and Objectives for your team.
    * Creating a set of Personal Goals and Objectives for your team members.
    * Ensuring your team member's Roles and Responsibilities are clear.
    * Checking on how well your team members are utilised.
    * Role modelling.
    * Minimizing and managing destructive conflict.
    * Creating a supportive culture in your teams.
    * Improving communications between your team members.
    * Solving Problems (4 methods) and Making Decisions (6 methods).
    * Being creative (5 methods) with your team.
    * Determining an appropriate set of Controls and Procedures for your team.
    * Removing unnecessary Controls and Procedures.
    * Evaluating how well you and your team members keep to the Team Values.
    * Evaluating your team meetings.

(Publisher - Pansophix)