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MTL E-Manuals: Appraisal Skills
The Appraisal Skills E-Manual gives you 157 pages of material covering every aspect of appraisal skills training. With this e-manual you'll be able to run any appraisal skills course you like.
£19.97



MTL E-Manuals: Assertiveness
The Assertiveness E-Manual gives you 165 pages of material covering every aspect of assertiveness training, including how to respond to conflict; how to communicate with confidence; how to manage fairly and many more.
£19.97



MTL E-Manuals: Change Management
The Change Management E-Manual gives you 151 pages of material covering every aspect of change management training, including how to take calculated risks; how to work with change cycles; how to help others through change and many more.
£19.97



MTL E-Manuals: Communications
The Communications E-Manual gives you 180 pages of material covering every aspect of communications training, including how to use and interpret body language; how to use different kinds of questions; how to overcome barriers and many more.
£19.97



MTL E-Manuals: Counselling Skills
The Counselling Skills E-Manual gives you 176 pages of material covering every aspect of counselling skills training, including how to run a counselling session; how to listen; how to ask questions for meaning and many more.
£19.97



MTL E-Manuals: Customer Care
The Customer Care E-Manual gives you 161 pages of material covering every aspect of customer care training, including how to put the customer at the centre of your business strategy, how to create instant customer rapport and many more.
£19.97



MTL E-Manuals: Delegation and Empowerment
The Delegation and Empowerment E-Manual gives you 157 pages of material covering every aspect of delegation and empowerment training, including how to use delegation to develop others and many more.
£19.97



MTL E-Manuals: Discipline
The Discipline E-Manual gives you 156 pages of material covering every aspect of discipline training for managers, including how to make rules that others will follow, how to run a disciplinary hearing and many more.
£19.97



MTL E-Manuals: Facilitation Skills
The Facilitation Skills E-Manual gives you 165 pages of material covering every aspect of facilitation skills training, including how to let go of control, how to help others work through painful growth, and many more.
£19.97



MTL E-Manuals: Influencing and Negotiation Skills
The Influencing and Negotiation Skills E-Manual gives you 161 pages of material covering every aspect of influencing and negotiation skills training, including how to gain tactical advantage in negotiations, how to manage conflict and many more.
£19.97



Featured Items
Why Do I Always Get Them? DVD
This entertaining and humorous sketch-based customer service DVD gives participants an opportunity to see, and reflect on, both good and poor customer service. This DVD is perfect for customer service based training. (Glasstap Member Price: £65)
£125.00
In Stock!
Fiddle Pack - 20 Piece
Every trainer knows that training props are great for aiding concentration and generating ideas. The 20 Piece Fiddle Pack is put together with this specifically in mind and comes in a 100% natural unbleached cotton drawstring rucksack.
£27.95
In Stock!
Stress Ball
Where would we be without Stress Balls. Great stress relievers and the perfect prop/toy to hand out in your training sessions. Our Stress Balls come in various colours and are dispatched randomly.
£1.50
In Stock!
MTL E-Manuals are a set of management training manuals that will give you 
a wealth of training material on management and personal development 
skills. Available to download now.
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