Training Pocketbooks
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Absence Management Pocketbook
Max Eggert provides sixty practical suggestions for reducing absenteeism in detail, followed by a look at the legal aspects of employment and advice on how to introduce an absence control policy.
9781906610029
£9.99
In Stock!



Advanced Coaching Pocketbook
Central to the Advanced Coaching Pocketbook is SPACE, a 5-step model enabling coaches to reflect on and assess their own approach to coaching, and deepen their awareness of the coaching process.
9781906610883
£9.99
In Stock!



Appraisals Pocketbook
The Appraisals Pocketbook adopts a practical approach in explaining how to set up and run an appraisal system. Using a 5-stage model, the book shows how to identify the objectives and key result areas and how to set clear achievable goals.
9781903776285
£9.99
In Stock!



Assertiveness Pocketbook
In The Assertiveness Pocketbook author Max Eggert looks at the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour.
9781906610364
£9.99
In Stock!



Balance Sheet Pocketbook
The Balance Sheet Pocketbook by Anne Hawkins and Clive Turner begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used.
9781906610272
£9.99
In Stock!



Body Language Pocketbook
The Body Language Pocketbook explains how you can apply non- verbal communication techniques to build rapport, motivate and persuade people, and improve your interpersonal skills.
9781906610210
£9.99
In Stock!



Business Planning Pocketbook
The Business Planning Pocketbook (2nd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time- frame to adopt.
9781906610135
£9.99
In Stock!



C.R.M. Pocketbook
This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans.
9781906610623
£9.99
In Stock!



Career Transition Pocketbook
An easy-to-use guide for job changers and job seekers, The Career Transition Pocketbook details seven key stages to the career transition process.
9781903776018
£9.99
In Stock!



Coaching Pocketbook
The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring.
9781903776193
£9.99
In Stock!



Featured Items
Fiddle Pack - 20 Piece
Every trainer knows that training props are great for aiding concentration and generating ideas. The 20 Piece Fiddle Pack is put together with this specifically in mind and comes in a 100% natural unbleached cotton drawstring rucksack.
£27.95
In Stock!
Stress Ball
Where would we be without Stress Balls. Great stress relievers and the perfect prop/toy to hand out in your training sessions. Our Stress Balls come in various colours and are dispatched randomly.
£1.50
In Stock!
Why Do I Always Get Them? DVD
This entertaining and humorous sketch-based customer service DVD gives participants an opportunity to see, and reflect on, both good and poor customer service. This DVD is perfect for customer service based training. (Glasstap Member Price: £65)
£125.00
In Stock!
These Pocketbooks are a must have for all trainers. Each book 
concentrates on a different subject and is packed full of training 
hints and tips.
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