Trainers Market Frequently Asked Questions
Frequently Asked Questions
1) How can I pay for products?
You can pay for products using a valid credit/debit card or by purchase order. We accept Visa, Mastercard, Switch, Maestro and American Express.
 

Alternatively you can pay by Pro-forma invoice. We will invoice you for the goods you have ordered and your goods will be dispatched on receipt of payment or purchase order. Purchase order numbers can be entered on the payment page during checkout and we will need a copy of the purchase order sending by email to contact@glasstap.com.

Whatever method of payment you are using, you can place your order over the telephone if you prefer. We're here to help between 9am and 5pm Monday to Friday, our telephone number is 01434 38 11 22.

 
2) Do you ship overseas?
Shipping to Ireland is £20. All other non UK orders will be charged £50 shipping per order.
 
VAT is charged on all European orders (outside of the UK) which we will refund on receipt of your VAT number. Simply enter your VAT number in the order notes section when checking out, if you do not have a VAT number you will need to re-claim your VAT as per your own country VAT guidelines.
 
3) What is your returns policy?
If you change your mind about a purchase within seven days of receipt and let us know, we will refund you in full. You are responsible for the cost of the return post and packing.
 
In the event of such a claim, you must undertake that you have not, and will not use the purchased goods. In the case of downloads, you will be asked to destroy all copies.
 
Where goods have been dispatched to you, you will be refunded when we receive the goods back from you in pristine condition.
 
4) How will I receive my purchase?
Some products are sold as downloads - you will be given instant access to these on receipt of payment, via a secure area of Trainers' Market.
 
Physical products, for example books, will be dispatched using Royal Mail or another delivery company of our choosing. We will let you know if we are unable to dispatch the goods within 48 hours.
 
5) How long will delivery take?
You will receive the download products once you have completed the transaction.
 
Pocketbooks are dispatched direct from our supplier and should reach you within 2-3 working days.
 
The Training props are kept in stock, any orders of £10 and over placed before 3pm on a working day, will be sent by recorded delivery on the same day. Orders of under £10 will be sent First Class. Orders over 2kg will normally be dispatched by courier, we will book the courier on the day of the order, and email notification of expected delivery date and tracking number.
 
Other products where we have to order from supplier should take no longer than 5-7 days, we will let you know if it will be longer.
 
The Glasstap office is open from 9am-5pm, Monday-Friday. Any orders placed after 3pm on a Friday will be dispatched, or the courier will be booked the following Monday.
 
Orders placed over a UK Bank Holiday Weekend, will be dispatched or ordered on the next working day.
 
6) How much is postage?
 
United Kingdom**
 

Orders up to £9.99

Orders between £10 - £100

Orders over £100

Royal Mail - 1st Class

£3.95

N/A

FREE

Standard - 1st Class Recorded

N/A

£5.95

FREE

Special - Next Working Day Delivery by 1pm

N/A

£14.95

£14.95

 
**Excludes Channel Islands
For all other countries please email contact@glasstap.com for a personalised quote.
Trainers Market frequently asked questions. Find out about delivery charges, 
dispatch times etc.
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