Why Do I Always Get Them? DVD
Item Details
Why Do I Always Get Them? DVD
Item Name

Why Do I Always Get Them? DVD

Item #
customerdvd
Price (excl VAT)
£125.00
Average Rating

Product Image Gallery

This new entertaining and humorous sketch-based customer service DVD gives participants an opportunity to see, and reflect on, both good and poor customer service. This DVD is perfect for customer service based training.


Rather than 'tell' participants what good and poor customer service looks and feels like, we show them as two characters who experience warm customer service in a local cafe whilst waiting for their friend who has just popped next door to change a shirt, where the service is somewhat less perfect.

This 10-minute film will help you generate lots of discussion, and allow you to explore themes such as: 

  • How to build empathy with customers.
  • The dangers of making assumptions about customers.
  • The safe use of humour in customer contact situations.
  • How to manage difficult or dissatisfied customers (and how not to!).
  • The dangers of adrenalin fuelled flight or fight interactions.
  • The importance of being flexible and respectful.
And much more. 

The example of poor customer service example used in the film is based on real events.

The DVD comes complete with full Trainer's Notes.

To view a clip of the video, click here.
In Stock!
Quantity
 
Item Reviews
This item has not been reviewed yet. Be the first to write a review!

Recommended Items
People who bought this item, also bought these
Tackling Difficult Conversations Pocketbook
The Tackling Difficult Conversations Pocketbook helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person.
£9.99
In Stock!
Fiddle Pack - 30 Piece
Every trainer knows that training props are brilliant for aiding concentration and generating ideas. The 30 Piece Fiddle Pack is put together with this specifically in mind and comes in a 100% natural unbleached cotton drawstring rucksack.
£37.95
In Stock!
Customer Service Pocketbook
The Customer Service Pocketbook is for everyone who contributes to giving the customer excellent service. This third edition has been revised to reflect the changes in responding to customers' needs via different channels, including social media.
£9.99
In Stock!
Fink Cards: Building High Performing Teams
This pack of cards can be used with team members, the whole team, stakeholders and customers to consistently raise your team’s performance.
£14.99
In Stock!
This entertaining and humorous sketch-based customer service  
DVD gives participants an opportunity to see, and reflect on, both 
good and poor customer service. This DVD is perfect for customer 
service based training. (Glasstap Member Price: £65)
ASP.NET Shopping Cart Software