Terms of Use

These terms of use (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the products and services listed on our websites www.glasstap.com, www.trainerslibrary.com, www.trainersmarket.com, www.trainersevents.com, www.trainerstalk.com ("the Websites") to you. Please read these terms and conditions carefully before accessing, using the Websites and/or ordering any products or services from the Websites. You should understand that by accessing, using the Websites and/or ordering any of our products or services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please tick the box marked "I Accept the terms and conditions" if you accept and agree to them. Please understand that if you refuse to accept and agree to these terms and conditions, you will not be able to use or order any products or services from the Websites.

These terms supersede any other terms you wish to apply at any time or which are implied by trade, custom or course of dealing.

Information About Us
www.glasstap.com, www.trainerslibrary.com, www.trainersmarket.com, www.trainersevents.com, www.trainerstalk.com are websites operated by Glasstap Limited ("we, us, our"). We are registered in England and Wales under company number 03755951 and with our registered office at 7 Skelgillside Workshops, Alston, Cumbria CA9 3TR. Our VAT number is 734040861

If you are unclear or uncertain about anything in these Terms you can contact us with any queries:

By phone: +44 (0)1434 381122
By fax: +44 (0)1434 382890
By post: Glasstap Limited, 7 Skelgillside Workshops, Alston, Cumbria CA9 3TR
By email: contact@glasstap.com

These Terms
All orders and purchases made on any of the Websites will be governed by the following specific terms relevant to each area as follows:

1. Trainers' Library.
2. Trainers' Market.
3. Trainers' Events.
4. Trainers' Talk.
5. General (applicable to all Websites and products and services provided by us).

Trainers' Market

 
Registration
In order to place an order through Trainers’ Market, you will be required to register your details on Trainers’ Market, such details will be held in accordance with our privacy policy at http://www.glasstap.com/privacy.html.

How the Contract is Formed
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the goods have been dispatched ("the Dispatch Notice"). The contract between us ("the Contract") will only be formed when we send you the Dispatch Notice.

Same Day Dispatch Guarantee
Unless otherwise stated on Trainers' Market, we guarantee to dispatch goods marked with our ‘same day dispatch’ logo on the day the order is placed, provided that the order and payment is received at our offices before 3.00pm (UK time) Monday to Friday and excluding bank holidays.  Your postage costs will be refunded if goods that fall under the terms of this guarantee are not dispatched on the same day.

Please note that we cannot guarantee next day delivery and that our same day dispatch guarantee does not constitute a promise of next day delivery as actual delivery is beyond our control.

Orders outside this guarantee will be fulfilled by the delivery date set out in the Dispatch Notice or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Notice, unless there are exceptional circumstances.

Payment
Goods will normally only be dispatched on receipt of payment and we reserve the right to insist on payment before goods are dispatched.

The price of any goods will be as quoted on Trainers' Market from time to time, except in cases of obvious error. These prices exclude VAT and postage costs, which will be added to the total amount due as set out on the website.

Returns
If you change your mind about a purchase within seven working days of receipt and let us know in writing, we will refund you in full, including the cost of sending the item to you. However, you must return the goods to us immediately, in the same condition in which you received them, and at your own cost and risk.

You will not have any right to cancel a contract for the supply of audio or video recordings or computer software that you have unsealed.

In the event of such a claim, you must undertake that you have not, and will not use the purchased goods. In the case of downloads, you will be asked to delete or destroy all copies.

Risk and Title
The goods will be at your risk from the time of delivery. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

General Terms

If you are purchasing goods as a consumer these terms do not affect your statutory rights.

Price and Payment
The price of any goods or services will be as quoted on the Websites from time to time, except in cases of obvious error.

These prices exclude VAT and delivery costs, which will be added to the total amount due as set out on the Websites.

Unless otherwise stated in these terms our payment terms are 30-days. We reserve the right to charge you interest on late payments at the rate of 4% above Bank of England Base Rate.

If you order goods from the Websites for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.

Disclaimers and Limitations
The content of our Websites do not constitute advice and should not be relied upon in making or refraining from making, any decision. You agree to indemnify and hold Glasstap Limited and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against you arising out your use of the Websites.

Our Websites are provided on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Glasstap Limited will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of its Websites or any material or services purchased or downloaded from them. Reliance on information, material, or advice contained within Trainers’ Library shall be at your sole risk. Users of the Websites and material within them are encouraged to confirm information received with other sources, and to seek local qualified advice if embarking on any actions that could carry personal or organisational liabilities.

Glasstap Limited makes no warranty that the functionality of its Websites will be uninterrupted or error free, that defects will be corrected or that the website or the server(s) that make them available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Glasstap Limited for death or personal injury as a result of the negligence of Glasstap Limited or that of its employees or agents.

The maximum Liability of Glasstap arising in connection with the sale of goods or services, whether arising in contract or by reason of negligence of Glasstap, its employees, its agents or otherwise will not exceed 12 months subscription fees or the total amount paid by you to Glasstap (whichever is the lesser amount).

Where the goods are sold to a consumer the statutory rights of the customer are not affected by these terms.

Severability
If any of these terms and conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term or condition shall be severed and the remaining terms and conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Copyright on the Website
he contents of the Websites are protected by national and international copyright laws and other intellectual property rights. Glasstap Limited or other third party licensors are the owners of the intellectual property rights in all trademarks service marks trading and other names logos designs content drawings illustrations photographs videos graphics and/or software referred to or contained on our Websites. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Websites including but not limited to text, graphics, video, messages, code and/or software except for your own personal use, as permitted by any licence granted in these terms.

Termination
We reserve the right to immediately terminate the use of, or access to, the Websites at any time if we decide that you have breached these terms or any relevant law, rule or regulation or you have engaged in conduct that we consider to be inappropriate or unacceptable.

Links to Third Party Websites
Our Websites may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such website and you acknowledge and agree that Glasstap Limited is not responsible for the content or availability of any such sites.

Which Law Governs this Agreement
These terms and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Our Right to Vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. If we do vary or amend these terms we will post any such variation or amendment on the Websites. You should therefore regularly visit these pages to review the then current terms and conditions.

Third Parties
No person who is not a party to these terms is entitled to enforce any of its rights, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.